At J&R Beauty Exclusive, we strive to provide fast and reliable shipping services to our valued customers. Here are some important details about our shipping policy:

1. Processing Time:

Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the time the order is placed. Please note that processing time may be slightly longer during peak seasons or promotional periods.

2. Shipping Methods and Delivery Time:

We offer various shipping methods to accommodate different delivery needs. During the checkout process, you will be able to choose the shipping method that best suits your requirements. Delivery times may vary depending on your location and the shipping method selected. Once your order is shipped, you will receive a confirmation email with tracking information.

3. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping:

We do not offer international shipping.

5. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the shipping carrier's online tracking system.

Return and Refund Policy:

We want you to be completely satisfied with your purchase from J&R Beauty Exclusive. If you are not entirely happy with your order, we are here to help. Please review the following information regarding our return and refund policy:

1. Eligibility for Returns: To be eligible for a return, the item(s) must be unused, in their original packaging, and in resalable condition. Returns must be initiated within 14 days of receiving your order.

2. Return Process:

To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the return process, including providing you with the necessary return address and any additional instructions.

3. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service and obtaining proof of shipment for your return to ensure its safe arrival.

4. Refunds:

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or credit card provider.

5. Non-Returnable Items:

For hygiene and safety reasons, certain items are not eligible for return, including opened or used hairbrushes, hair accessories, and products that have been tampered with or altered.